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  • Five Star Service: How to deliver exceptional customer service (3e)

     
    Title type
    Book
    $31.99
     
    Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think!
     

  • How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing

     
    Title type
    Book
    $37.99
     
    Looking to improve your customer experience? These 68 strategies will show you how to stand out from your competitors, whatever your business. Full of practical tips, inspiring insights and interviews with a wide range of leaders and entrepreneurs, How to Wow reveals all you need to deliver a world-... Read more >
     

  • The Customer Experience Book: How to design, measure and improve customer experience in your business

     
    Title type
    Book
    $46.49
     
    Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. From Customer Journey Mapping to usi... Read more >
     

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