Check-in Check-Out: Pearson New International Edition eBook: Managing Hotel Operations (9e) : 9781292034355

Check-in Check-Out: Pearson New International Edition eBook: Managing Hotel Operations (9e)

 
Edition
 
9
ISBN
 
9781292034355
ISBN 10
 
1292034351
Published
 
26/07/2013
Published by
 
Pearson Higher Ed USA
Pages
 
Format
 
 
Title type
eBook
$60.00
NZ/Pacific customers only
 
 
This eText can only be purchased by people residing in New Zealand, Fiji, Samoa, Tonga or Cook Islands with a credit card from the same country. Click here to find the Pearson website for your region.
 
Description

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About the book

For courses in hotel administration that focus on front desk operations or hotel management, and as an adjunct to other hotel courses such as housekeeping, hotel accounting, hotel marketing or hotel personnel/human resources.

Now in its Ninth Edition, Check-In Check-Out remains the leading guide to managing profitable hotel operations. Extensively revised to reflect the industry’s rapid change, it presents rich detail about best practices and future directions, while offering the widest coverage of any book in the field. Students gain an intuitive understanding based on the flow of the guest’s experience: through reservation, arrival, registration, service purchasing, departure, billing, and recordkeeping. The entire rooms division is covered thoroughly, and linked to other hospitality functions, related industries, and the broader economy. Extensive new coverage includes: increased internationalization; green operations; new financing sources; boutique and urban collections; new reservations strategies; and much more. This edition has been streamlined to help students learn more in less time, and contains 150+ exhibits to promote visual learning.

Table of contents
GLOSSARY

PART I: THE HOTEL INDUSTRY

1. The Traditional Hotel Industry

2. The Modern Hotel Industry

3. The Structures of the Hotel Industry



PART II: THE RESERVATIONS PROCESS

4. Forecasting Availability and Overbooking

5. Global Reservations Technologies

6. Individual Reservations and Group Reservations



PART III: GUEST SERVICE AND RATE STRUCTURES

7. Managing Guest Services

8. Arrival, Registration, Assignment and Rooming

9. The Role of the Room Rate



PART IV: THE HOTEL REVENUE CYCLE

10. Billing the Guest Folio

11. Cash or Credit: The City Ledger



PART V: TECHNOLOGY

12. The Night Audit

13. Hotel Technology



BIBLIOGRAPHY

INDEX
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