Foundations of Lodging Management: Pearson New International Edition (2e) : 9781292026787

Foundations of Lodging Management: Pearson New International Edition (2e)

 
Edition
 
2
ISBN
 
9781292026787
ISBN 10
 
1292026782
Published
 
01/11/2013
Published by
 
Pearson Higher Ed USA
Pages
 
400
Format
 
Out of stock
 
Title type
Book
$136.99
 
 
Title type
 
$60.00
 
 
Description

For junior college or undergraduate courses in hotel management, lodging operations, and hospitality.

Written in an easy-to-read, easy-to-understand style, Foundations of Lodging Management, 2e explores how the lodging industry and the hotels in the industry operate. With coverage of both small and large hotels, it addresses each department, including the front office, sales and marketing, housekeeping, maintenance and more! This edition features more on green initiatives, expanded discussion of revenue optimization, and an updated Front Office Simulation that helps students learn how to manage a hotel’s front office and better understand the complexity of the entire property.

Table of contents
1. Introduction to the Lodging Industry

2. The Structure of the lodging Industry

3. Guest Service in the Lodging Industry

4. Managing Lodging Operations

5. Staffing the Lodging Operation

6. The Front Office Department

7. The Sales and Marketing Department

8. The Housekeeping Department

9. The Maintenance Department

10. Food and Beverage Operations: Limited Service Hotels

11. Food and Beverage Operations: Full-Service Hotels

12. The Accounting Department

13. Safety and Security

14. Careers in the Lodging Industry

15. The Front Office Management Simulation

I. Front Office Management Training Challenges

II. The Front Office Management Simulation (FOMS)

III. Revenue Management Lessons

IV. Reservation Management Lessons

V. Guest Stay Information Lessons

VI. Guest Departure and Payment

VII. Accounting and Financial Summaries

VIII. FOMS Completion
Features & benefits

Hallmark Features

Covers small hotels, not just larger ones.

  • Addresses smaller, limited-service, franchised hotels and their challenges such as multi-tasking between housekeeping, front office, or sales and marketing departments and understanding the entire hotel and how its departments are interconnected.

Identifies and defines lodging language.

  • Defines jargon within the chapter and includes an extensive glossary of over 400 lodging-industry-specific definitions that readers can quickly find and review.

Includes All in a Day’s Workvignettes that are now numbered for easy identification.

  • Poses true-to-life lodging problems as well as possible solutions.
  • Develops decision-making skills and prompts class discussion.

Provides extensive Discussion Questions and Team Activities for each chapter.

  • Gives instructor’s ready-made homework problems and a variety of assignment activities.

Includes Pearson’s Front Office Management Simulation–an online training tool that helps students learn how to manage a hotel’s front office. Features 24 individual lessons in the following areas of Front Office administration:

  • Revenue Management
  • Reservation Management
  • Guest Stay Information
  • Guest Departure and payment
  • Accounting and Financial Summarie
Student supplements